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Natasha Sligh
| | Posted on Monday, March 22, 2004 - 12:56 pm: | |
Natasha Sligh
50 Savin Street
Apt #2
Roxbury, Ma 02119
Home Phone (617) 541-2357
Objective: To utilize my extensive knowledge of customer service. Having proficiency in office procedures, as well being a detailed oriented individual, will make me an asset to any company..
Qualifications
In my present and previous positions I implemented skills involving customer-facing issues that require the timely execution and completion for guaranteed success. I am looking to apply these life skills to a customer support position
Education
1995-1996 Bunker Hill Community College Charlestown, MA
Medical Office Administration Certification
Completion of Certification in Medical Office Administration
Experience
2002-2004 Conference Coordinator, BT Conferencing Braintree, MA
Provide high-quality customer service while answering inbound calls. Assist inbound callers with booking and facilitating their teleconferencing needs. Provide basic troubleshooting solutions on different platforms. Processes include transferring calls, creating service tickets, and managing escalations and Build solid customer relationships
2001-2002 Intake Worker, A.B.C.D. Dorchester, MA
Provided assistance to clients with intake of fuel assistance and Christmas drive forms. Light typing and filing. Assisted at the reception desk, Head Start and After school programs as needed.
1999-2000 Conference Coordinator, Vialog Group Communications Cambridge, MA
Provide high-quality customer service while answering inbound calls. Assist inbound callers with booking and facilitating their teleconferencing needs. Provide basic troubleshooting solutions on different platforms. Processes include transferring calls, creating service tickets, and managing escalations and Build solid customer relationships
References
Available upon request. |
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